INFORMATION TECHNOLOGY-ENABLED SERVICES (ITES)

Business Process Outsourcing is a well-known business practice. Generally, when an organization hires another company or service provider to perform a task or process. In essence, the aim of an outsourced service is to drive successful business operations. 

 

THE ORIGINS OF BUSINESS PROCESS OUTSOURCING

 

BPO began in the manufacturing industry. Manufacturers hired companies to handle specific business processes. Specifically, outsourcing processes in the supply chain which are unrelated to the core competencies required to make the end product.  BPO has become increasingly popular driving organizations to enlist BPO service providers. Indeed, more companies all around the world have gotten on board the BPO train.

 

Types of BPO Based on the Service Provider’s Location:

 

  • Offshore outsourcing refers to services provided to foreign businesses.
  • Onshore outsourcing concerns services rendered to local companies.
  • Nearshore outsourcing relates to services provided to companies based in neighboring countries.

 

BPO Categories According to the Types of Services Provided.

 

Knowledge Process Outsourcing (KPO)

An outsourced service provider is hired to perform a particular business process or function. Additionally providing expert advice related to said process. 

Legal Process Outsourcing (LPO)

In effect is a type of KPO but is more specific to legal services. This ranges from drafting legal documents and performing legal research to offering advice. 

Research Process Outsourcing (RPO)

In fact this is another type of KPO relating to research and analysis functions. The organisations that would normally use RPO as a service are biotech companies, investment firms and marketing agencies. 

With a vast understanding of all of these business needs, as well as having considerable resources, NBS Digital Technologies is well positioned to assist your business with its BPO needs.

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