RETHINK INFORMATION TECHNOLOGY APPLICATIONS IN YOUR BUSINESS

A Managed IT Service is an information technology (IT) procedure provided by a third-party contractor and delivered to a customer. In an effective managed services relationship, a customer benefits from predictable pricing and the freedom to focus on core business concerns.

A Managed Service Provider (MSP) provides its service offering under a service-level agreement (SLA), a contractual arrangement between the MSP and its customer that spells out the performance and quality metrics that will govern the relationship. 

 

THE FUNDAMENTALS OF AN IT MANAGED SERVICE

 

The process of IT service management (ITSM) encompasses a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). This includes the activities and processes that provide support. Ranging from service management, change management, problem and incident management, asset management through to knowledge management.

An IT service enables access to information and processes to accomplish important business goals to provide greater value to said business. IT services include:

  • the deployment and support of enterprise applications, such as Servers;
  • architecting and optimizing IT infrastructure such as storage, networking and cloud resources;
  • creation and management of processes such as helpdesk support and troubleshooting procedures etc.

IT teams must create, deploy, manage, optimize and potentially retire each service, with input from the business. Each service can have an associated service-level agreement (SLA), which codifies the expectations of performance and availability and the ramifications if the service falls below these expectations.

The benefits of ITSM include business-IT alignment, predictable IT performance and costs, and continual improvement in terms of IT effectiveness and capabilities. With ordered and well-managed IT processes your business can spend less time on resources and support and devote more time to strategic initiatives.

NBS Digital Technologies is well-positioned in the IT industry to be your IT Managed Service Provider.

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